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Discussions, news and rants from the CTO of Developer Express, Julian M Bucknall

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Quick Licensing FAQ

I received a pre-sales email today that had more than 20 questions about various aspects of purchasing and licensing our products. Since it took me a little while to reply to it, I thought I'd justify the time spent by posting it here as a kind of...

Posted Sep 21 2009, 05:34 PM by Julian Bucknall (DevExpress) with | with 6 comment(s)

Filed under: support, licensing, install

Support by Twitter

Something happened this afternoon that, although unremarkable on its face, wouldn't have worked without a couple of new technologies. I was monitoring my Twitter stream when I saw that one of our customers was having a problem with the new code issues...

Posted Apr 03 2009, 05:03 PM by Julian Bucknall (DevExpress) with | with 14 comment(s)

Filed under: support, Twitter

A request for simple example programs

I got a worried call from support this morning. In essence a customer had provided his entire application solution as an example program to reproduce a bug and they wanted a nice way (British, with a cup of tea and a ginger biscuit?) to turn his offer...

Posted Jan 08 2009, 09:04 AM by Julian Bucknall (DevExpress) with | with 15 comment(s)

Filed under: support

Our oldest, but very active, customer

Dennis in our support team IMed me yesterday in some excitement. "We have the oldest customer!" was the message. I asked for more details. Dennis pointed me to Q180012 . I'll quote: ...born April 27, 1927. I'm a veteran of 3 wars and...

Posted Jul 31 2008, 03:34 PM by Julian Bucknall (DevExpress) with | with 9 comment(s)

Filed under: support

Getting your fix: the DevExpress way

We've recognized for a while that there's a minor flaw in how we disseminate fixes to our products. Sure, the primary method of doing so is to issue a new release, either minor or major, but sometimes it's necessary to post an intermediate...

Posted Jul 10 2008, 01:08 PM by Julian Bucknall (DevExpress) with | with 9 comment(s)

Filed under: support

Code Central is here!

Over the past two or three months we've been implementing a new feature of our Support Center web site that we're calling Code Central. We've been dropping hints for a little time while we've been testing it internally, but it's come...

Posted Jul 10 2008, 10:52 AM by Julian Bucknall (DevExpress) with | with 21 comment(s)

Filed under: support, Code Central

Bug reporting and tracking

There's a new website in town, one that's a grand experiment in community involvement in bug reporting and tracking. The site is being run by Long Zheng and is named Windows UX Taskforce . He (and many others for that matter) noticed that although...

Posted Jun 13 2008, 03:29 PM by Julian Bucknall (DevExpress) with | with 6 comment(s)

Filed under: support

Trials and tribulations

I had a long conversation with a potential customer this morning about our documentation. And no, this post is not about said potential customer nor about our documentation. It's about your evaluating our .NET products and especially you finding out...

Posted May 05 2008, 01:03 PM by Julian Bucknall (DevExpress) with | with 1 comment(s)

Filed under: support, evaluations, documentation

Perception, deception, reception

This past few work days have been up and down. It's a bit like the old joke that starts off with "I have some good news and bad news..." and then gives us the bad news, and then the good, the joke being that the good news is worse than the...

Posted Aug 28 2007, 06:33 PM by Julian Bucknall (DevExpress) with | with 10 comment(s)

Filed under: UI, DXperience, support, ASP.NET, quality

Psst! Wanna see some tutorials for our ASP.NET controls?

To follow on from (and to complement) my post about us providing support for basic ASP.NET programming , it seems that there's a movement afoot in the hallowed halls of Developer Express Towers to provide simple online tutorials. Yep, our ASP.NET...

Posted Aug 22 2007, 11:23 AM by Julian Bucknall (DevExpress) with | with 2 comment(s)

Filed under: support, ASP.NET, ASPxGridView

Getting ASP.NET programming lessons on the quiet

A conversation I had recently turned out to be funny; not funny ha-ha per se, more funny amazement. I was chatting to Plato, a member of our support team. He's taken on a couple more supervisory responsibilities since Max has been tanning himself...

Posted Aug 21 2007, 08:40 PM by Julian Bucknall (DevExpress) with | with 17 comment(s)

Filed under: support, ASP.NET

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This Blog

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News

Favorite Posts

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ctodx

Quick Licensing FAQ

Support by Twitter

A request for simple example programs

Our oldest, but very active, customer

Getting your fix: the DevExpress way

Code Central is here!

Bug reporting and tracking

Trials and tribulations

Perception, deception, reception

Psst! Wanna see some tutorials for our ASP.NET controls?

Getting ASP.NET programming lessons on the quiet