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Collaborating with your coworkers – the DevExpress way

In this post I’ll tell you how to get the most of the Support Center when you need to share your questions with your team members.

If you are a part of a development team that uses DevExpress products, you would certainly want to see any issues your coworkers may have had when working with our products. One way is to handle a database of Support Center issue IDs in some form internally to your organization. That would certainly work, but what happens if an issue were marked as Private since it contains information no one outside of your company should have access to?

Well, we've got an easy solution for you. Just check the “Issues Posted by Colleagues” section of your Support Center account:

SCTeamIssues

 SCTeamIssuesOpenedBy

The only problem you may find is that not all developers are properly registered with licenses via the “Manage & Assign Licenses” section of your master account. Should you have any difficulties in adjusting your developer licenses, don’t hesitate to contact us at registration@devexpress.com.

Published Mar 30 2009, 04:43 AM by Max V. Evseev (Developer Express)

Comments

 

Rory Becker [DX-Squad] said:

I have now discovered what a lazy bunch of people I work with... Not one suggestion, bug report or question.

Perhaps a similar feature is needed for one to have a custom follow list... ala twitter.... I could auto-track the suggestions of Neal and a few others. :)

Y'know real stalker stuff :P

March 31, 2009 5:10 AM
 

Benjamin Ark said:

This sounds great! I was able to find issues posted by colleagues but am unable to view them because they are marked as private. Did I misunderstand or should my colleagues' "private" issues be visible to me? Jeez this could be awful if read out of context...

Oh, and yes, this colleague is correctly assigned a license from my pool via the Manage & Assign Licenses tool.

March 31, 2009 4:41 PM
 

Max V. Evseev (Developer Express) said:

Benjamin, it was a bug, and I forgot to tell you that we fixed it right before you reported the issue, sorry.

Regards

Max

April 17, 2009 12:14 PM

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