max

Want to discuss a Support Center issue with peers? It’s simple now.

We’ve recently published a new Support Center feature – the ability to start, read, and participate in a discussion on an issue right from the issue's view page. Simply click on the Discussion tab when you view an issue!

A thread will also be created on the forum corresponding to the product that the issue is about. The corresponding forum post will contain a link to the issue for easy reference.

This feature is in Beta, so any feedback you may provide is welcome!

Published May 26 2009, 12:08 PM by Max V. Evseev (Developer Express)

Comments

	Nate Laff said: awesome! this is a great feature that i've wished you'd implement many times in the past! good job! May 26, 2009 3:32 PM
	Matthew K said: I'm going to dig through some of the issue's I'm tracking right now and get the discussion started! May 26, 2009 5:25 PM
	Steven Rasmussen said: This sounds like it could be a great feature. Is DevExpress going to monitor and participate in the discussions? Or is this merely meant for peer to peer discussions? May 26, 2009 5:39 PM
	Twitted by MehulHarry said: Pingback from Twitted by MehulHarry May 26, 2009 6:01 PM
	Crono said: That is REALLY a nice add-on! May 26, 2009 8:55 PM
	Brendon Muck [DX Squad] said: It's a good idea, but I think the thread that's visible in the forums should quote the original support request as well to provide some sort of context to the replies. May 27, 2009 1:44 AM
	Chris Royle said: Cool addition May 27, 2009 3:20 AM
	Chris Royle said: Having just tried the new feature I have to agree with Brendon. The link between issue and forum is very one sided at the moment. A URL added to the forum post, pointing to the support issue should suffice. May 27, 2009 3:33 AM
	Jascha said: Good feature. Would it make sense to automatically track the issue if you post a reply? May 27, 2009 5:43 AM
	Chris Royle said: @Jascha - I wouldn't want it to be automatic. Perhaps setting driven. May 27, 2009 6:21 AM
	Max V. Evseev (Developer Express) said: @Steven - no, I did not set a special task for the Support Team to monitor such posts (though, I'm planning to involve Support Team in communication on the forums in the future). For now, it's mostly for peer-to-peer discussions. We'll add a note to the Discussion tab to make it clearer. @Brandon - yes, I completely agree with you, it should. Though, I can't tell you right now when exactly we will be able to implement this. @Chris - we do have such a URL available right away, didn't you notice it? It's at the left top of every thread created via the Support Center. Probably, we should make it more visible. @Jascha - I like this idea. We'll add an option for this. May 28, 2009 5:30 AM