We here at Developer Express are really proud of our Support Team and their overall performance.
From the beginning, our goal was to build the best support team, and a lot of work was done to achieve that. We built a strong team of professionals, and, in doing so, received a lot of customer praise for the job they do.
Starting from only-email support, we have constantly evolved our technical base and implemented Support Center, extended it with the KnowledgeBase, made our product documentation available online, published product demos, posted a lot of code samples via CodeCentral, worked on hundreds of video tutorials available on DevExpress Channel. We’ve also improved a number of internal practices and continue to work on everything that can help you, our customers, learn and use our products.
In essence, we grew, and we’ve grown quickly. But as with any rapid growth, there have been a couple of problems; not by design, just by happenstance.
Of course we’re working on these issues, but I have a worry that we might miss something. To fill the gap, to keep us on our toes, I would like to ask you, our loyal customers, to help us fix the issues you’ve encountered with support for our mutual win. Please give me your feedback by commenting either here or emailing me at max@devexpress.com. I’d love to get all comments on any problems you saw when working with our support service, whether it was an issue connected with technical matters, or with our support people, or with our support policies.
Thank you in advance!