Hello,
First of all, what version of XtraReports are you using? It is important because there could be some issues with this option in earlier versions.
Also, please provide us with information about your browser. And, describe the symptoms of the behavior in greater detail: whether a file is being generated (though it is non CSV -compatible) or no file is being generated at all? Are there any warning messages? Does this option work in XtraReports Main Demo (shipped with the installation)?
Unfortunately, I didn't get what you mean by saying that you need to generate a CSV file from a PDF file. You are only able to generate CSV from the initial report. You cannot use the toolbar as a converting tool from one format to another. Or, maybe I just got you wrong?
R&D, .NET Team.
PS. If you wish to receive direct assistance from our Support Team, use Support Center at http://www.devexpress.com/sc.