Getting Answers to Your Questions

22 March 2008

No one likes to wait to get answers to a questions. If you are like me, when you encounter an issue, the immediate reaction is to send an email or pick up the phone and call someone.

The other day, we had an individual call us who was frantically trying to get rid of the trial version message in an the ASP.NET solution. He'd built his app using our trial and prior to demonstrating it to his client, he purchased a license. I asked Mehul to assist him and Mehul's reply to me was..."There's a knowledge base article about that."

Stooopid me - after all the effort we put in to creating a knowledge base, I did not even think to consult it.

Had I done so - it might have gone something like this....

First, enter my search criteria in the search field and then specify Support Center in the combo box located in the upper right corner of our home page.

Search Criteria

Next, press Go

With that, the very first item in the result set would have been the answer to the question at hand...

Results

Obviously, not all your questions will have answers to them, but it can't hurt to try the knowledge base first.

As always, we are here to help, so when you do encounter an issue and cannot find an answer that addresses it, write to us...

 

8 comment(s)
CESAR F. QüEB

LOL!!

Nice point....

With respect to this subject... i want to say you that the Demos pages are excellents to learn the new features or how to do something with a component.... the blogcast too..!!

Congratulations.

22 March, 2008
Mehul Harry (DevExpress)

I use the knowledgebase/support center many times per day. Even though I have access to the support teams and devs. I tend to find the answers faster when I use the knowledgebase. A lot of the issues also have sample code attached to them which you may find useful as well.

Thanks.

22 March, 2008
RAUL TORTIMA

Just out curiosity, how is exactly the KB built ? Is there any relation with the support or forum threads? If not, might be a good thing...wouldnt it?

Must say that I am getting hot in this forum and KB search mechanism. I still post doubts there, but I might say around 60% of my issues I figure out by myself just looking for it in the threads...

23 March, 2008
Zhang Jizhong

How to notify the serverside the doubleClick Event?

24 March, 2008
Andrew (DevExpress)

Q: How to notify the serverside the doubleClick Event?

A: www.devexpress.com/.../SearchResults.aspx

24 March, 2008
Ray Navasarkian (DevExpress)

Raul - Everything in the support center becomes part of the knowledge base :-)

24 March, 2008
Ray Navasarkian (DevExpress)

Thanks Andrew - Zhang, I guess the moral of the story with my blog entry did not really hit home :-)

24 March, 2008
ctodx

I had a long conversation with a potential customer this morning about our documentation. And no, this

5 May, 2008

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