No one likes to wait to get answers to a questions. If you are like me, when you encounter an issue, the immediate reaction is to send an email or pick up the phone and call someone.
The other day, we had an individual call us who was frantically trying to get rid of the trial version message in an the ASP.NET solution. He'd built his app using our trial and prior to demonstrating it to his client, he purchased a license. I asked Mehul to assist him and Mehul's reply to me was..."There's a knowledge base article about that."
Stooopid me - after all the effort we put in to creating a knowledge base, I did not even think to consult it.
Had I done so - it might have gone something like this....
First, enter my search criteria in the search field and then specify Support Center in the combo box located in the upper right corner of our home page.
Next, press Go
With that, the very first item in the result set would have been the answer to the question at hand...
Obviously, not all your questions will have answers to them, but it can't hurt to try the knowledge base first.
As always, we are here to help, so when you do encounter an issue and cannot find an answer that addresses it, write to us...
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