PDC 2008 - Embarcadero and Delphi

Thanks for the warm and fuzzy feeling that post gave me - right after renewing my VCL subscription ;-)

Now if Mark Miller so much more productive with DXHelmet - maybe there is a chance to get back CodeRush for Delphi?

Not to rain on anyone's parade, but my dealings with Embarcadero and their support system has been less than stellar. They took a great product like DBArtisan and turned it into a pile of junk. I have to use an old version just so that I can stay productive. Their support system is pre-90’s. You email them, and they might email you back. No way to track issues or even a way to know if they created an issue unless they email you back. I installed their latest product only to find 20 errors in the first hour. All became support issues that were reproduced by the tech support guy. That is BAD! I actually told the support guy that they needed to model their support after DevExpress’! It is the best one I have EVER dealt with.

Chris.

Chris,

   Thanks for the warm and fuzzy feeling that post gave me - right after renewing my DXperience Universal™ subscription ;-)

Chris

Ray,

I'm sure everything will work out okay for Delphi. I don't know a whole lot about Delphi or their business. I'm not sure how Delphi is licensed or how licenses are issued to the end user, but I can say that Embarcadero requires users to email support for a new license file each time they change their hardware or make a major OS change. I appreciate the way DevExpress licenses their products and because I feel that you trust and respect my good judgment, I am even more vigilant in protecting your copyrighted material! I think trust and respect goes a long way and a lot of companies forget that. I used PowerBuilder for 10 years and finally on version 11 they decided to change their licensing scheme to one similar to Embarcadero's. I felt personally insulted , so I have avoided migrating to that version. And I don't feel compelled to do so, ever! Hey, maybe you'll could buy out Sybase's Datawindow IP. They can't seem to do anything with it. ;)

Chris,

I suspect you are referring to my praise to Devexpress for their wonderful support. Top notch support! I think XPO could do better which is why I won't use it, but other than that I have found no better support anywhere!!

Support for Prism with Xtra Reports, XPO, XAF, Coderush, Refactor????